After Sales

Welcome to our after-sales service presentation. Like ZhongTong, Green UMS is and will be focused on ensuring continuous customer satisfaction throughout the life of rolling stock.

Our commitment

We guarantee a long-lasting relationship, both in terms of the immediate availability of spare parts and the on-time response of remote and face-to-face technical support. To this end, we offer

Specialized technical support

We have a national and European team, with ongoing support from the manufacturer, highly qualified and experienced to provide technical support 24 hours a day, 365 days a year.

Preventive Maintenance Program

In order to prevent failures and extend the useful life of our products, we offer a complete preventive maintenance program, supported by software available to the customer and the service team. Our after-sales service team periodically monitors the performance and condition of the various rolling stock components.

Continuous training

We prioritize training our customers by providing ongoing training. Our customers are informed of updates and improvements, so that they are always up to date and make the most of our services.

Quality assurance

We are proud of the quality of our products and services. To ensure total customer satisfaction, we offer a quality guarantee, covering any manufacturing defects or product-related problems.

Feedback and Continuous Improvement

We value feedback from our customers and use this information to continuously improve our products and services. We encourage our customers to share their opinions and suggestions, ensuring that their needs are met and that we can provide ever better solutions.

Conclusion

Our after-sales service has to be of excellence, which is one of the reasons for the respect we have earned from our customers. We are and will remain committed to providing exceptional support, preventive maintenance and quality assurance, guaranteeing ongoing customer satisfaction.

Thank you for your attention.